Delivery Policy

This policy covers the certification programmes published at overseeducation.com/certifications — currently Global Career Launch, PhD & Fellowship Concierge, Executive MBA Concierge. Each enrolment includes:

• Programme access — live sessions, recordings, written materials and submission review, delivered through the channels named on the programme page.
• A named counsellor — assigned on confirmation and your point of contact for the duration of the programme.
• A digital certificate — issued as a PDF on completion, carrying a unique certificate ID that can be checked against our register.

• Access is opened once payment is confirmed and your intake is allocated. For EMI-financed enrolments, access opens on confirmation of the financing, not on your first instalment.
• Programme start follows the intake schedule agreed with your counsellor. Programmes run to the duration stated on the programme page.
• The certificate is issued after the final assessed submission has been marked.

Delivery is to the email address and phone number given at enrolment. Keeping those current is the student’s responsibility; we cannot deliver access or a certificate to a mailbox we do not have. Sessions are delivered online and require a working internet connection, which is not provided by Axelis.

Axelis does not ship physical books, hardware or printed materials for any programme currently offered, and no shipping or handling charge is levied. Should a future programme include a physical component, it will be stated on that programme’s page before enrolment, and Section 9 of the Cancellation & Refund Policy governs whether it is refundable.

If access has not reached you, a session has not run as scheduled, or a certificate has not been issued after your final submission was marked, write to axelisoverseas@overseeducation.com or call +91 9098522711. We acknowledge delivery complaints on the same clock as refund requests — the acknowledgement and resolution timelines are set out in the Cancellation & Refund Policy, which is the controlling document for anything involving money.

A failure of delivery caused by Axelis does not start a new cooling-off window, but it does not consume your existing one either: any period during which we failed to deliver is excluded from the consumption calculation in that policy.

This page does not set refund terms. Cancellations, refunds, the cooling-off window, the tiered refund table and EMI refund routing are governed entirely by the Cancellation & Refund Policy. Where the two documents appear to differ, that policy prevails.